Not-So-Fast Food: Chick-Fil-A Ranks Worst In Drive Thru Wait
If you’ve spent enough time in the drive-thru lane, you start to get a good gauge on which fast food restaurants have their act together, and which one will keep you trapped between two cars, a building and a curb for way longer than you’d prefer. You’ll often hear Chick-Fil-A regarded as a well oiled machine.
Well, according to a new report by Intouch Insight and QSR Magazine (QSR stands for “quick service restaurant”), Chick-Fil-A ranked as the restaurant with the slowest total drive-thru time.
Now wait a cluckin’ second! We’ve all been to Chick-Fil-A and seen their military-precision operation up close. Sure there are a lot of cars, but they are so efficient! Well, it’s complicated.
The longest wait…by a lot
Of the 10 brands ranked, Chick-Fil-A took the longest by a mile, and another chicken restaurant – KFC – took top marks.
- KFC – 5 minutes, 2 seconds
- Taco Bell – 5 minutes, 17 seconds
- Hardee’s – 5 minutes, 22 seconds
- Dunkin’ – 5 minutes, 28 seconds
- Carl’s Jr. – 5 minutes, 46 seconds
- Arby’s – 5 minutes, 56 seconds
- Burger King – 6 minutes, 2 seconds
- McDonald’s – 6 minutes, 50 seconds
- Wendy’s – 7 minutes, 10 seconds
- Chick-Fil-A – 8 minutes, 29 seconds
What does KFC know that Chick-Fil-A doesn’t?! Nearly 3 and a half minutes difference between them! It’s worth noting the “Fastest Total Time” category is one that Chick-Fil-A won the last couple years.
Wait, Chick-Fil-A is busier
Sure, if more people go to your restaurant you’re bound to wait longer. Driving up to a Chick-Fil-A without a line is like seeing a solar eclipse. Rare. Once you see how many cars are in line on average, it starts to make more sense.
- Chick-Fil-A – 4.74 cars
- McDonald’s – 3.48 cars
- Wendy’s – 3.04 cars
- Arby’s – 2.55 cars
- Taco Bell – 2.49 cars
- Burger King – 2.46 cars
- Dunkin’ – 2.34 cars
- KFC – 1.98 cars
- (TIE)
Carl’s Jr & Hardee’s – 1.79 cars (ironic as they are owned by the same company)
Well DUH. Of course CFA is a longer wait. They’ve got more people waiting. Although again, that last category they won the last two years. Maybe it had something to do with the pandemic.
Chick-Fil-A redeemed
So now we know Chick-Fil-A is busier… so, lets see the math based on the wait by the cars in line.
- Chick-Fil-A – 1 minute, 47 seconds
- McDonald’s – 1 minute, 58 seconds
- Taco Bell – 2 minutes, 7 seconds
- Arby’s – 2 minutes, 19 seconds
- Dunkin’ – 2 minutes, 20 seconds
- Wendy’s – 2 minutes, 21 seconds
- Burger King – 2 minutes, 27 seconds
- KFC – 2 minutes, 32 seconds
- Hardee’s – 3 minutes
- Carl’s Jr. – 3 minutes, 13 seconds
WELL. It appears as though we’ve solved the mystery. Chick-Fil-A still brings the speed and should fix the Department of Motor Vehicles so we aren’t waiting all day.
Well, it’s not all good news
Inaccurate orders are another thing altogether. There, there is no excuse, CFA is beginning to drop the ball after years of being the most accurate.
- (TIE) McDonald’s & Arby’s – 89% accuracy
- Burger King – 87% accuracy
- Carl’s Jr. – 86% accuracy
- Hardee’s – 85% accuracy
- Taco Bell – 84% accuracy
- (TIE) Chick-Fil-A & KFC – 83% accuracy
- Dunkin’ – 82% accuracy
- Wendy’s – 79% accuracy
Well, what did we learn today? We learned that Chick-Fil-A has been perhaps unfairly bashed in the media based on this recent study. We’ve also learned I eat too much fast food to be so emotionally invested in this.
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